Call The Cable Guy, Again.
By Cecilia Kang Washington Post Staff Writer
Wednesday, July 23, 2008; Page D01
Kenneth Bayes's request to Comcast was routine. He was moving his family from Fairfax to a new townhouse in Haymarket and wanted to transfer his bundled television, Internet and phone services.
A specialist for customers moving to new homes took the order and said all systems were go and everything would be up and running the day after his move in April.
After five weeks, 20 calls, a day off work and three visits that ended without any idea why Bayes couldn't get service, Comcast found the solution to this head-scratcher of a problem: The company hadn't run cable lines to Bayes's house.
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